Grievance Officer and Complaints
theName.app — operated by TNAP PLATFORMS PRIVATE LIMITED.
_Draft — counsel to confirm. Last updated: [date]._
If something on theName breaks the law or our Community Rules, or you disagree with a decision we made, you can complain to our Grievance Officer. This page is published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, rules 3(2) and 3A (as amended up to 10 February 2026).
Grievance Officer
- Name: [Grievance Officer — to be appointed]
- Designation: [designation]
- Email: grievance@thename.app
- Online form: legal.thename.app/grievance
- In the app: [Settings › Help › Make a complaint — path to confirm]
- Post: Grievance Officer, TNAP PLATFORMS PRIVATE LIMITED, 43 Residency Rd, Bangalore – 560025, Karnataka, India
You don't need a theName account to complain. Every complaint gets a reference number so you can follow it.
What you can complain about
- Content that breaks the law or our Community Rules — for example obscene or sexual content, content harmful to children, impersonation, false information, threats to public order, hate, or someone else's property used without right.
- A decision we made about your content or your account.
- How we handle your personal data. (For your data rights you can also write to privacy@thename.app.)
How fast we act
| Your complaint | We will |
|---|---|
| Any complaint | Acknowledge it within 24 hours and resolve it within 7 days |
| Asking us to remove content that breaks the law (for example obscene, harmful to children, false, impersonating someone, or threatening public order) | Resolve it within 36 hours |
| Intimate images of you, nudity, a sexual act, or a fake or morphed image of you | Remove it within 2 hours — see Intimate image removal |
| Copyright | Follow our Copyright Policy |
These are the times the law sets (rule 3(2)(a)(i), rule 3(2)(b)). We aim to be faster.
If you are not satisfied
You can appeal the Grievance Officer's decision to the Grievance Appellate Committee set up by the Government of India, within 30 days of receiving it, online at gac.gov.in (rule 3A). We comply with every order of the Committee and publish a note that we have.
You can also ask us to look again at a decision on your content through the app ("Ask us to look again") within 30 days. A different person reviews it.
Not for this page
- Police, government and court orders: see our Law Enforcement Guidelines.
- Help with an order, a payment or your account: [support contact].